I have the unfortunate experience to have a lot of domains hosted in GoDaddy.
There are many reasons I don’t really like using them, but the fact remains I have a lot of domains there.
But I have seen one thing they do that I want to warn everyone about – beware of GoDaddy scamming your domain.
Here’s What Happens
Let’s say you have a domain registered in GoDaddy, and want to set up a blog in Blogger. Cool – Blogger gives you instructions on how to change the C record and the A record to make it work.
So this is what I did. And when I looked at my site an hour later, it looked like this, which was good:
Everything cool. The blog worked, the domain seemed ok and the instructions from Blogger seemed to do the trick.
So I thought, anyway.
What I found a few weeks later when I was getting ready to return to this site was pretty shocking.
You see, I wanted to go to the site but I forgot to type in the www. Simple mistake. And usually, if I am setting up a site in normal situations (not using Blogger), I set both the www and non-www to work seamlessly.
But no – I saw this – and if you don’t know what this is, it is a PPC page. This means it is something GoDaddy set up to run on my domain.
What it does, is display ads that other people pay to have displayed on certain keywords. The domain I had concerned small business money, so look at how it matches the subject matter.
Needless to say, I was pretty shocked. This was not a parked domain mind you – it was live. I couldn’t believe what I was seeing, but figured it must have been my fault somewhere in the settings – I was not terribly used to Blogger, so I could have missed something.
Nope.
The GoDaddy Sham Deepens
There was something wrong with the canonical set-up, but I had it set up correctly, as you can see to the left here. Blogger makes it so you can correct any canonical errors – meaning, the www and non-www versions of the site would be the same.
This made me more concerned. If I had this set up correctly, and my A and C records were properly set up, why was this happening?
I looked at the source code and found: 
Now I realize most people don’t read code, so this means that GoDaddy placed an AdWord campaign directly on my domain, targeting relevant keywords in a broad match manner. Since my domain was about business money, the ads were about business money-so my competitors can suddenly get clicks from MY DOMAIN. GoDaddy gets paid for every click.
Keep in mind too – I bought “myDomain.com” not the www version. GoDaddy was using the domain I bought and set up as my blog.
The GoDaddy Response (or Lack Thereof)
So by now, I am pissed. I write an email to my rep – and I have an executive rep over there because I have so many domains. I kinda feel sorry for him really – he is new to my account, and this was really our second interaction.
But since I was mad, I write the email and let it sit for 4 days. I had all the same images I have here – just not blurred out – and basically, but very directly, asked for an explanation.
I send it, and wait for my response. And wait. And wait.
A week later, I re-forward my original complaint and demand a response.
Finally get a one-line email saying I need to go into the account and delete the C and A record settings and forward the domain to the www to make it work. My original complaint asked about whether or not I now needed to check my other 100+ live sites to make sure this is not happening everywhere – crickets.
Every bit of my complaint ignored – handled by this one-line response. Pathetic.
Why This is So Shady
The reason this chaps me so much, is not for my own situation but what it represents. GoDaddy is a huge registrar…and they do more aggressive advertising than any other. So they’ll attract people who know nothing about the web, but want to get started.
I know what I am doing more than a lot of business owners would, and still did not catch this canonical error. By the time I did, this scam had been running for months. When I looked for help, I was ignored. I had to demand a fix.
GoDaddy was paid for my domain. They then hijacked it, and profited further by sending potential leads I might have received to my competitors.
Shameless.
It makes you wonder how many sites are unassumingly being compromised and swallowed by GoDaddy’s greed?
I wish you’d included a screenshot of your DNS (A/CNAME) records because reading this it really sounds like you got those wrong. If you checked and you’re sure those were right, a screenshot would help the reader believe that.
Ahh, I wish I had it too, to help make the case stronger. You’ll have to trust me, I set them up correctly in GoDaddy.
But I learned in this, that though Blogger has specific steps to follow to use GoDaddy, GoDaddy’s own practices prevented them from working.
The workaround they offered worked – but it was thru domain forwarding, not resetting the A/C records.
Do also know this: after it was brought to GoDaddy’s attention, it took over a week, and my constant reminders to resolve it.
And that is another, more irritating point here I think – they seem to care about customers when customers are paying, and only then.
If I call or email, and say I want to buy something, they are on it in minutes. The one time I have needed help (after more than 4 years being a model client for them), they avoid me like the plague.
Sorry if I melt my own credibility by lacking that screenshot, but even if I proved I was a dork in setting up the site wrong, it wouldn’t make me feel like GoDaddy is any more trustworthy! 🙂
Don’t get me wrong, I don’t like GoDaddy either. 🙂 The one time I helped somebody who insisted on using it to setup a site, there were like 5-10 different “upsell” ads before it let me get just the services I wanted. I was just thinking about it and couldn’t think of any way it could work like you said unless GoDaddy was just completely ignoring your specified DNS records, which would be incredibly egregious.
Oh man, don’t get me started on the upsells…that’s a whole ‘nother piss off for sure! And the absolute WORST aspect of GoDaddy, to me – you need to know how to navigate their cart to avoid accidentally letting them upsell you into oblivion.
But again, I have dealt with them for years…I know how to get through it all with only what i want. I have set up hundreds of sites using GoDaddy.
I was infuriated, because they were ignoring my DNS records…which were properly set, according to the specs in Blogger. GoDaddy later said this won’t work…I want to know why. They gave me a URL redirect to make it work, which it did, so pragmatism rules.
But yes, they ignored my DNS and then used my non-canonical domain to target a PPC campaign’s landing page content. They used my own domain to advertise my competition, after my site was live.
On a parked domain, I know they will advertise. This was an active domain, and they loopholed a PPC page onto my active domain. I will have a tough time seeing this any other way, having seen it.
I don’t think they made a nickel, and the money in this specific case is not an issue. It is the premise – a “trusted” host, abusing webmaster negligence or incompetence or a loophole in a trusting, proven customer’s account. GoDaddy sucks it as a host…I learned that years ago trying to work a client’s site into action, so I don’t host there. Lots of my clients do, so I am in there, like it or not.
As a registrar, I could usually tap dance around the unbelievable upsell landmines to take advantage of their price points.
But GoDaddy sucks.
They simply don’t care at all about you, your site, or anything beyond selling something else.
It simply doesn’t have to be that way.
But I appreciate the banter, and appreciate your skepticism.
Good point! Even if it was misconfigured by you (I’m not saying that it definitely was or wasn’t), they shouldn’t be sending it off to an ad page. 🙂
Just wanted you to know you’re right. My site is also at blogger but with a godaddy domain name. Over a week ago I bought a domain, followed instructions (just as you did), except I did the masked domain. When I did that, you should have seen the source code for the site. It was a GoDaddy advertisement just as yours was. I went in and unmasked it, forwarded it permanently and the source code cleared back up to the regular site. Shame on them for doing this, I didn’t know about it until I just happened to look at your post. I am eternally grateful. I would never have known otherwise!
Well, best to you Survival Angel. Beware the land mines of following the rules. 😉
The best way to prevent this from happening, is test.
Launch a new site – test variations of the potential indexes, and code accordingly to handle them.
301 tag, FTW, if you ask me.
GoDaddy is a fine place to keep your domains in the right circumstances – just don’t host there (I wouldn’t, anyway, based on experience with hassles per dollar spent), and make sure they are not taking advantage of you (which they will try each and every time you check out. They default a domain registration to 5 years now…as if).
Sounds to me like the DNS in both example configurations was messed up. I do configurations like this for clients all the time, through GoDaddy, and have not once had an issue like you are reporting.
Hey bamajr,
Nope. I followed the rules, and while I normally have no issues, I had this one.
I have more than 200 live sites somehow connected to GoDaddy – thru domain registration (and subsequent DNS repointing) or being hosted there. I have a few clients that have locked into hosting
Part of my irritation here, was that it is a domain registrar manipulating a common canonical error.
I don’t tend to make it, but in this case, I most certainly did when I used the Blogger set-up as directed (which has no doubt changed again since this was posted).
But I followed the Blogger directions to the T. GoDaddy got in the way, which is what bothered me.
I normally don’t leave anything untended – but I guess I did, because i should have seen this immediately – and rightfully, shame on me for that.
Does that make it OK for GoDaddy to broad match a keyword search and feed a holding page with paid ads on a domain’s error page, when CLEARLY the non-canonical verision of the URL is most definitely active?
This is what cause(d)(s) the grief.
Typically, if Go Daddy is used only as a registrar, and you have enough domains to warrant a rep, it is fine. The better the rep, the better the experience.
But don’t trust them, ever. Check-up on everything, and beware the up-sell. My friend recently referred to their check-out procedure as a carnival (think:shooting gallery or whack-a-mole, lots of blinding lights and bad decisions based on manipulated impulse buys) – I agree. Step carefully.
Thanks for coming by.
Is there any way that we can solve this?
I’m having hard time to fix this issue with my blog. account management of Goddady is so confusing,
Thanks,
Hey Janzell, I ended up fixing it…are you having the same issue I did? If you can tell me more about what you are dealing with, I might know how to help you…my email is marty at articulayers dot com – feel free to ping me there, or respond here if you need some help. Cheers – m
Am cut/paste ‘ing summary of my frustration with Go-daddy
Its now 20 Hrs now on this occurrence (my site hosted @ GoDaddy )
__________________
My response to Go-daddy
is there anyone who can address the problem. 36hrs X 3 times previously and more than 8hrs down time already on this occurrence. All this in less than 30 days … and my anger is in ” in violation of your Community Terms of Service.”
Is there a response mechanism!!!
– Hide quoted text –
On Sun, Oct 2, 2011 at 8:25 PM, wrote:
24/7 Sales & Support: (480) 505-8877 – 24/7 Billing Support: (480) 505-8855
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Valued Customer,
Your Community post was deleted because it was in violation of our Community Terms of Service.
Your post:
@timb The whole response thing seems to be a joke @godaddy!! You guys have a limited vocab and repeat yourselves on every post with blah! blah!….. The customer spends a lot of time (10 times your support teams contribution on problem resolution) on providing details of the issue and your support starts with denial of the existence of any issue whatsoever… forcing the customer to spend more time to defend his case of the issues existence. Then your support team acknowledges the issue and express inability to confirm an eta and the mail ends with something like… please let us know if we can help you with anything else… finally you never come back with a resolution confirmation and the cycle repeats ad infinitum. I should know… coz i am on the receiving end.
Aw Sandeep – you act like they care about you. That’s cute! But better wear a helmet…just saying. 🙂
Good luck – hope you get it sorted out.
GoDaddy Sucks!!! : Update on my earlier post above
28 hrs and a promise of “has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.” 17 hrs ago and the problem is where its was. Please help!!!!
thanks a lot…
i was buying 41 domains there…
not now!
Yeah, they are not bad as simple registrars – as long as you watch them, so they don’t pull something sneaky on you. I moved away from registering there, but if you only use them for that, you simply have to learn how to sidestep all their sales efforts, and keep watch to make sure they don’t hammer you somewhere.
they are not alone in these pratices. I have na account in just cloud and after they catcht the costoumer with low prices they arae askink upgrades for lots of thinghs.
here in Portugal AMEN works also the same way. We bauy something and have a budget, but a lot of functions are not shown when we buy. Just after we will be asked for one upgrade after another.
Here in godaddy they have good prices. I have 3 domains at bluehost and i have no complains.
I´m not a pro but this is my humility opinion.
regards from PT,
luis
Hey Luis, If you know what to do in GoDaddy, you generally don’t get caught by too much – however, that was why I was so miffed when I saw this. I have since moved most of my registrations out of GoDaddy, and have not regretted it at all. I too, have some in Bluehost, and find them to be just fine for what I need. The main thing I guess, is to realize these folks are generally all trying to make as much money as they can, so watching them a bit is part of the drill. Thanks for stopping by – hoping I can make it over to Portugal soon! cheers,
m
I do not have an account with Go daddy but recently noticed on my search for domain through go daddy, my search domain keep coming unavailable and asking to buy it at auction, At first I did not think of it too much but I searched through yahoo two of the first domain I search were available and out of curiosity I searched them through go daddy second later and they were not available and when I went back to Yahoo at that time it came out as unavailable!!?? I believe go daddy grab the good domain name and hope to sell them to you later. I think their is a legal issue here.
Hey Joseph, It was believed a while ago that some registrars (maybe Go Daddy among them) paid attention to what people searched, and did just that: snapped up the domains, and tried to sell them back at a premium. I can’t say I have seen Go Daddy do this, but I do know of people that felt they did – and subsequently, searched for stuff in safer places. It was uncool, but I don’t know that it was illegal in any way – they were simply using their own data to corner something open to anyone. If I give them free data by searching there,I can’t really get mad at them for using it – or really, I can get mad, and simply not go there anymore for those things.
Go Daddy has been a company I have been forced to work with for years – simply because lots of my clients use them for something. They are better than they were in a lot of respects, but in a lot of ways, they simply paint the turds they have used as a foundation and hope they last another season. In your case Joseph, I would simply search somewhere else for available domains – lower your risks, that’s my best bet. Cheers, m
GoDaddy’s business practices are borderline scam. Terrible customer service, misrepresenting billing practices and their hosting management interface not at par with other option. Do your homework and check out the market before making a decision to go with GoDaddy. If you don’t, you will probably go through lots of frustration, distrust, expenses and other burdens before you decide to switch to another hosting company. The cheap price they promote, is not worth it, plus their price has small print.
DO NO trust customer service reps. Do your homework! GoDaddy and their reps are there to get your money. Double check the facts, your bills, your hosting capabilities before trusting what a GoDaddy rep tells you. GoDaddy is a marketing driven company with no service foundation. Not a long term business proposition.
Good luck.
Haha – so how do you REALLY feel?
I was a bit miffed at them, as a client bought a domain from them, which I am hosting elsewhere (of course). But GoDaddy called my client, who knows very little about the web, and tried to talk her into domain privacy – which is nothing she needs. Much like a phone call from GoDaddy – she needed nothing from them, but they are trying to get her to buy more from them. Sheesh.
I will say, this post is old, and a lot has changed about GoDaddy – but they now, and always have suffered from being a company that grew at the expense of their quality of service. I am simply not a fan of them, and thankfully, have lots of better places to go. But judging by the fact people forever are finding new reasons why GoDaddy sucks, it is not too hard to see the value in shopping around.
But feel free to rant about them safely here – you’re in good company. 🙂
@marty, based on your experience which registrars and hosts can you recommend? thanks for your post!
Hey Jason – Actually, as a registrar, GoDaddy is cheap, comparatively, so if you can avoid their up-sell (which a friend calls the Checkout Carnival), they can be fine enough for simple domain registrations. All of the registrars are seeming to jack the prices and packages around a bit, so it is a bit harder to find solid providers – or, at least ones that aren’t going to gouge you for the luxury. It also depends on what you need – some sites are small, and don’t need a lot to work. Some need more resources off the bat, and hog more bandwidth – so more dedicated stuff is needed. Any host can typically start you off small, and scale you you as you need more power or flexibility – at least they should, and you should use it as a gauge to see if you are liking a potential host or not. I have used Bluehost for a lot of stuff, and find them to be really easy and quick – only a couple of moments I got pissy with them over the last few years. They are great for cheap, easy wordpress sites, or other things you may want to try. I have a lot of little client sites on there, and a lot of clients open their own accounts, and I help them set it all up. Works well either way-their interface is easier for most folks to handle than GoDaddy. Their registration fees are a couple bucks more than GoDaddy – and I forgot to mention, but if you do enough volume at GoDaddy or join their discount club, you can get some healthy discounts, which were sweet. Registrations then, I tend to group in one place, for myself more than anything – but I aim for the rate I like. I had a ton at Go Daddy, then got completely out of there, now have some clients in there, and Bluehost’s new rates are about double what I could pay in GoDaddy, in the discount club. I don’t have a ton of domains, so I don’t sweat it too much. Hosting though, I have used Dreamhost, HostGator, Rackspace, GoDaddy, Bluehost, Pair – god, I don’t know who else. Plus, done in-house hosting too, which is a pain to maintain, haha. They can all be good, depending on why you are there – the RackSpace sites, are solid lead gen sites on solid servers, ditto for the Pair stuff, HostGator was meh (and I have heard too many sketchy things about them to go there again myself), GoDaddy (or Sloooow Daddy, if you host there) is obtuse, Bluehost and Dreamhost were both fine for what I needed. If you do want to try Bluehost, use the affiliate link on the “Resources” page…I’d feel too shilly to put it in here again, but not too shilly to suggest it. 😉
Greetings Mr Marty, I was only moments away from becoming a Godaddy customer before finding this page.
My biggest concern is privacy, and I’ve never created a website before- I hope you can take some time out of you schedule to point me in the right direction.. As far as I know I need to purchase a domain name and then pay to host the site (sorry if I got it all backwards and wrong I’m essentially clueless about all this), but there’s SSL (for securing online purchases, I presume- which I need) and.. that’s about it, I think.
From your last post Bluehost is looking pretty hot, so I’m highly considering using it, but will I be able to keep my personal info private from WHOIS directories? Also will my info be publicly available if I join this “affiliate” program? Finally godaddy was charging insane prices before the checkout, as you said, with so many options to the point I wasn’t sure what I needed and what I didn’t need- but specifically when it comes to “SSL”, does bluehost offer that service or, if not, where do you recommend I go instead?
To summarize:
-I need a webhost & domain that will protect my private info from third parties
-it needs to be ideally equipped to accept payments/a payment processor (I don’t suppose you know a good one there?)
p.s: will I need to worry about people being misled from my site if they forget to enter “www” with Bluehost as well? I’m not very tech savvy and I wouldn’t know how to fix this if it was the case.
Thank you so much for taking the time to read this; I realize I ask too many questions but I’m really nervous about getting this wrong on my first try- a website, especially one tied to money and work, is such a big deal.
Hey Arrow- No apologies, please – we all start from the same place. Hope I can help you sort out some of your fears…it’s not as crazy as it seems. Or hard.
Privacy on your domain ownership does not have to do with your hosting – it is more to do with domain registration. It is actually a service most registrars offer, but it may be a separate thing from the actual domain registrar, as it is (or always was) in GoDaddy. So in addition to yearly registration, you can set up domain privacy and keep it current, and it will mask ownership of your site. Wherever you register your domain, just hook up Privacy, and pay it every year, and you’ll be invisible there.
As for which host is best for you, if you are only developing the one site, most any of them are gonna be fine for you. Start on the smallest platform any offer, and see how it answers your needs. GoDaddy and Bluehost both offer stacked hosting options, where you can register an account for your one domain, but then keep adding more asites as you want and not incur more fees. If you start on the lowest level, in most places when it is time to upgrade (like you need more bandwidth from all the customers), it is easy to do so.
My latest find in hosts, is a place named WebHostingBuzz- I know the CEO from a forum we both belong, and he is super sharp, and runs a very good company. I just signed up for their affiliate program, and am moving my own Bluehost sites over there – because his servers are less taxed, so can offer me better performance (I have about 45 sites I manage in this account), and I simply really like the guy’s knowledge. http://www.webhostingbuzz.com – worth a look too, to me.
But you’ll see across all the potential hosts, that their leveled plans are all kind of similar…so you can go off pricing or whatever swings it one way for you.
SSL is something you do by buying a Security Certificate for your website, and updating it every year. It, like privacy, is not tied at all to your host or registrar – it is a separate thing you’d do. SSL is needed (or suggested) when people share personal info- there is encryption to protect their info. http://www.symantec.com/verisign/ssl-certificates – that should help you there.
Payment processing is not usually a host-related thing either…it is pretty expensive for you to try to do it on your own site, opposed to connecting your site/cart to a third party payment processor, be it a charge company or something like PayPal. Processing places generally take a flat fee per transaction, with an added percentage (so like 2.9% of the sale, and .30 per transaction). But hosts, themselves, are not going to affect that too much for you.
WWW vs non www, is a canonical issue- something you can fix, using a 301 canonical redirect. It is a little bit of code you put in the .htaccess file, so no matter which way they type it in, it lands where it has to. http://searchenginewatch.com/article/2288690/How-and-When-to-Use-301-Redirects-vs.-Canonical – that should help illustrate it.
But ultimately, don’t worry a ton about it all- just start low, and try not to spend anything until you have to. Build everything modularly, so as it grows, you can accommodate it every step. Good luck out there!! Cheers, m