I like, and am moving to Web Hosting Buzz for hosting sites of mine, or to answer the needs of my clients.
I have been with Bluehost and others for many years, but am eager to change, and I will tell you why.
When I first got Bluehost, in like 2008, it was much more of an issue then to have the right hosting provider for your sites. As it is now, there are many languages to achieve any specific thing…but these languages, coding and platforms used to fight a lot more back then than they do today. It polarized hosts to be one team or the other. And things like cPanel and even Linux for a while were not universal, like it is today.
So at the time, Bluehost made things I needed simple and cheap…I could get stacked Windows or Linux hosting, with an uncluttered cPanel, and not worry on it to much- so I did.
I financed it, by becoming an affiliated sales rep- I sold it, as soon as I embarked. My first sales paved my way for years-of-hosting, and it continued to pay for itself, and a little more.
I truly liked it for a while, too – it was a clean, quick host, uncluttered.
Yet over time, the things I liked about Bluehost were replaced by examples of corporate bloat. The service and support I liked on entering, were eventually melted into a 3rd world, phone-it-in kind of thing, every time. Got to where I always knew more than the support person, which sucked.
As they grew bigger, their customer support became weaker overall but it was always kind of nebulous… you might find great help or nothing- no telling which-and all of it took more time to deliver in the years progressing, every time I had to tap support for anything.
I was also experiencing some technical issues, like slow speeds, hacked sites, and down time – none of it explained to me. Ever. No central feeling here, whatsoever- every call was a new walk in the park. There was even a day when all of my sites went down for about 5 hours with only a very feeble explanation as to why.
Things were getting pretty nutty out there, but I had questions about what was happening in hosting and only one guy was constant, always, with the goods- a guy in a forum I knew named Matt Russell.
Every time there was a burble in hosting services, Matt (who runs Web Hosting Buzz, as well as Namecheap and god knows what else) would tell us all (in the forum) what happened- while Bluehost remained mute. Remember when I mentioned where all my sites in there went down for about a half day, and I was freaked? Matt privately said to me what was happening, and after a short time, it proved exactly true. Did not fix it, or assuage my freaking out then (they had to fix the servers), but it helped knowing why, and I even emailed Bluehost to fix it…and it made me realize I was getting the shaft in my hosting…I was a number to Bluehost. Everyone is.
I wanted service that was smart and dependable- like what Matt always offered. Like what I used to get from Bluehost, but saw less and less of as time went by.
I think Bluehost SUCKS.
I started moving things over to Web Hosting Buzz, and I will actively support them as my new and improved hosting option.
Immediately, the interface is SOOOOO much faster, and uncluttered by sales pitches. I also had a support thing already (I signed up like an idiot) and they answered me within an hour, and solved it for me, immediately. They also offer a service – free – to move over cPanel accounts.
Let that sink in.
Yep – they will move all your Bluehost sites out, free.
I have a bunch in Bluehost, so I am going to take them up on it. [LATER NOTE: did, it was amazing…so nice for a host to offer this-ml]
I will round out any obligations to Bluehost without seeking refunds, but I am not impressed by what growth did to a company I liked. I no longer like Bluehost, and will stop offering it as a reliable, cheap option.It may be these things for other folks, but to me, it has been a cheapie-PIA, that always seems to get worse. I quit, as an affiliate.
My needs, though kind of demanding at times, are small. I am willing to put my money on the fact a guy like Matt only does business one way…I think his company answers my needs much better than Bluehost has been doing in the last 3 years or so. Absolutely held true so far.
Web Hosting Buzz is a reliable, trustworthy and safe host, fast and easy to work with. Cheap, too. Their support rules so far.
I felt for a long time, griping was not the thing to do – either do it, or change it. But I had prepaid for 5 years at Bluehost, so was simply letting it be.
I don’t like Bluehost anymore though, not at all, and I want professional distance. In the past couple weeks, an issue occurred where automatic updates to WP installs (which is a preset in most updated sites) had a conflict with a folder permission default, so it whitescreened the sites. I had 6 of them go – but by the 3rd one, I started doing a quick update, which turned out to fix it every time. It took me hours – and I mean hours – on the phone with BH support finding the issue, and fixing it in one site – and it was me who suggested the fix. The tech was simply doing his job, but he didn’t have enough in the toolkit to help me. I helped him instead- and that is silly.
I also had a site that was having issues, so I logged into the cPanel to see what I could see – and the files literally started to disappear on me…until the entire site was gone. We (me and 2 support techs) fished a copy off a mirrored backup, but I never saw anything like that in all the years I have hosted sites. No explanation, apology or otherwise- but I spent good hours fixing that mess which turned out to be 100% on them.
Just shaky service, overdone sales pitches, and all kinds of crap I don’t want to sidestep every time I admin my accounts.
Conversely, Web Hosting Buzz seems to be a great fit—all of the service and scale-ready technology I want, at a price point I can readily afford. Love it, so far.
[NOTE: Later add: loving WHB, still, months later. -ml]