Comments on: Don’t Trust GoDaddy

By: Sandeep

Sandeep — Mon, 03 Oct 2011 13:24:40 +0000

GoDaddy Sucks!!! : Update on my earlier post above

28 hrs and a promise of “has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.” 17 hrs ago and the problem is where its was. Please help!!!!

By: marty

marty — Mon, 03 Oct 2011 06:30:30 +0000

Aw Sandeep – you act like they care about you. That’s cute! But better wear a helmet…just saying.
Good luck – hope you get it sorted out.

By: Sandeep

Sandeep — Mon, 03 Oct 2011 06:20:52 +0000

Am cut/paste ‘ing summary of my frustration with Go-daddy
Its now 20 Hrs now on this occurrence (my site hosted @ GoDaddy )
__________________
My response to Go-daddy
is there anyone who can address the problem. 36hrs X 3 times previously and more than 8hrs down time already on this occurrence. All this in less than 30 days … and my anger is in ” in violation of your Community Terms of Service.”
Is there a response mechanism!!!
- Hide quoted text -

On Sun, Oct 2, 2011 at 8:25 PM, wrote:

24/7 Sales & Support: (480) 505-8877 – 24/7 Billing Support: (480) 505-8855

Our support staff has responded to your request, details of which are described below:

Discussion Notes
Support Staff Response
Dear Valued Customer,

Your Community post was deleted because it was in violation of our Community Terms of Service.

Your post:
@timb The whole response thing seems to be a joke @godaddy!! You guys have a limited vocab and repeat yourselves on every post with blah! blah!….. The customer spends a lot of time (10 times your support teams contribution on problem resolution) on providing details of the issue and your support starts with denial of the existence of any issue whatsoever… forcing the customer to spend more time to defend his case of the issues existence. Then your support team acknowledges the issue and express inability to confirm an eta and the mail ends with something like… please let us know if we can help you with anything else… finally you never come back with a resolution confirmation and the cycle repeats ad infinitum. I should know… coz i am on the receiving end.

By: marty

marty — Mon, 14 Mar 2011 15:27:33 +0000

Hey Janzell, I ended up fixing it…are you having the same issue I did? If you can tell me more about what you are dealing with, I might know how to help you…my email is marty at articulayers dot com – feel free to ping me there, or respond here if you need some help. Cheers – m

By: Janzell

Janzell — Mon, 14 Mar 2011 11:44:36 +0000

Is there any way that we can solve this?

I’m having hard time to fix this issue with my blog. account management of Goddady is so confusing,

Thanks,

By: marty

marty — Wed, 08 Dec 2010 23:47:00 +0000

Well, best to you Survival Angel. Beware the land mines of following the rules.
The best way to prevent this from happening, is test.
Launch a new site – test variations of the potential indexes, and code accordingly to handle them.
301 tag, FTW, if you ask me.
GoDaddy is a fine place to keep your domains in the right circumstances – just don’t host there (I wouldn’t, anyway, based on experience with hassles per dollar spent), and make sure they are not taking advantage of you (which they will try each and every time you check out. They default a domain registration to 5 years now…as if).

By: marty

marty — Wed, 08 Dec 2010 23:39:29 +0000

Hey bamajr,
Nope. I followed the rules, and while I normally have no issues, I had this one.
I have more than 200 live sites somehow connected to GoDaddy – thru domain registration (and subsequent DNS repointing) or being hosted there. I have a few clients that have locked into hosting
Part of my irritation here, was that it is a domain registrar manipulating a common canonical error.
I don’t tend to make it, but in this case, I most certainly did when I used the Blogger set-up as directed (which has no doubt changed again since this was posted).
But I followed the Blogger directions to the T. GoDaddy got in the way, which is what bothered me.
I normally don’t leave anything untended – but I guess I did, because i should have seen this immediately – and rightfully, shame on me for that.
Does that make it OK for GoDaddy to broad match a keyword search and feed a holding page with paid ads on a domain’s error page, when CLEARLY the non-canonical verision of the URL is most definitely active?
This is what cause(d)(s) the grief.

Typically, if Go Daddy is used only as a registrar, and you have enough domains to warrant a rep, it is fine. The better the rep, the better the experience.
But don’t trust them, ever. Check-up on everything, and beware the up-sell. My friend recently referred to their check-out procedure as a carnival (think:shooting gallery or whack-a-mole, lots of blinding lights and bad decisions based on manipulated impulse buys) – I agree. Step carefully.
Thanks for coming by.

By: bamajr

bamajr — Wed, 08 Dec 2010 14:51:57 +0000

Sounds to me like the DNS in both example configurations was messed up. I do configurations like this for clients all the time, through GoDaddy, and have not once had an issue like you are reporting.

By: Survival Angel

Survival Angel — Fri, 26 Nov 2010 15:09:19 +0000

Just wanted you to know you’re right. My site is also at blogger but with a godaddy domain name. Over a week ago I bought a domain, followed instructions (just as you did), except I did the masked domain. When I did that, you should have seen the source code for the site. It was a GoDaddy advertisement just as yours was. I went in and unmasked it, forwarded it permanently and the source code cleared back up to the regular site. Shame on them for doing this, I didn’t know about it until I just happened to look at your post. I am eternally grateful. I would never have known otherwise!

By: Pritpaul

Pritpaul — Sun, 16 May 2010 06:28:56 +0000

Good point! Even if it was misconfigured by you (I’m not saying that it definitely was or wasn’t), they shouldn’t be sending it off to an ad page.